Which technique is essential when handling customer calls professionally? Place customers on hold without informing them. Interrupt the customer who is expressing a concern if you need to transfer them.…
After ending a call with a customer, what is the correct order for documenting the interaction effectively? For more Questions and Answers: 1.4.2 Quiz – Module 1 Customer Service in…
Match the common features of most ticketing systems with their descriptions. For more Questions and Answers: 1.4.2 Quiz – Module 1 Customer Service in IT Support Exam Answers Understanding the…
In RSTP, a switch with four interfaces that connects to other RSTP switches, has been selected as the root bridge. What port type will be associated with the root bridge…
What occurs if a BPDU is received on a port enabled with BPDU Filter? The port is placed in an error-disabled state. The port is immediately disabled. The BPDU is…
Configure Telnet on a Cisco Switch with Only a Password Telnet is a protocol used for remote management of network devices such as switches and routers. In this guide, we…
Configure Basic VLAN and Trunking on 2 Cisco Switches When managing modern networks, VLANs (Virtual Local Area Networks) and trunking play a crucial role in segmenting traffic and allowing seamless…
Configure Basic VLAN and Assign Ports on a Cisco Switch In modern networking, VLANs (Virtual Local Area Networks) play a critical role in segmenting networks, improving security, and managing traffic…
Configure STP Mode Rapid PVST with PortFast on a Cisco Switch Spanning Tree Protocol (STP) is essential in preventing network loops in a Layer 2 topology. Rapid Per VLAN Spanning…
Configure STP Mode Rapid PVST on a Cisco Switch Rapid Per VLAN Spanning Tree Protocol (Rapid PVST) is an enhanced version of the Spanning Tree Protocol (STP) that allows for…