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Which type of information is most important to collect when troubleshooting a laptop that cannot connect to Wi-Fi? the brand and model of the laptop the customer’s preference for wired…

What should be the first step for the support technician to take when troubleshooting email issues after an update? Reinstall the email application and restart the device. Ensure the email…

Which technique is essential when handling customer calls professionally? Place customers on hold without informing them. Interrupt the customer who is expressing a concern if you need to transfer them.…